Returns & Exchanges

At iKKO, we stand by the quality of our high-fidelity audio equipment and offer a 30-day return window for items in their original condition and packaging. If you are not completely satisfied with your audio experience, we are here to help ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your iKKO device in its original retail box, including all accessories, cables, and ear tips to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send your package to our designated inspection center.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.